
I've logged quite a bit of "air Km" in the past few days, I'll say a bit too much for an active Course Director, instructor, and lover of scuba diving! But, duty called, so I packed up and go... So here some tidbits of my airport experiences, airline faux pas, and the annoyance of dealing with inept or lack of service by the airline industry.
First up,
Tiger Airways served as my transport mode for my trip from Phuket to
Singapore. With 2 counters opened, 3 staffs assisting the guests,
Tiger won the mark as my favorite no frilled airline in the Indochina area. Reasons? How about efficient check-in process, clean plane, attentive staff, empowered to assist guests without having to defer to their supervisor... I wish though that Tiger would fly to more destination within Thailand, now that Nok air & 1-2-Go are out of business!
The worst service for my trip descended down to
Jet Star Asia, winning the
"lame-ass award" for the second time within 4 months. To keep it precise, Jet Star canceled all their flights to Phuket from Singapore starting April 2008. With me traveling to Manado, I received an email notification only 2 weeks prior to my travel date with them. I called the customer Service office for Thailand, received
"a sorry about that, would you like to change to another destination and pay the different, or receive a refund " comment. Well, home is Phuket, and in need of a flight back from Singapore for me,
Jet Star could not book me on another airline. and by the way, they will refund my canceled ticket in 3 months. I had to scrambled while in Singapore to find a flight back to Phuket, and guess who did a wonderful job on this,
Tiger Airways.
a week after I have returned to Phuket,
Jet Star sent out an apology email and a voucher of 50 SGD (valid until June 30th) to paid for our trouble because they had canceled flights to Phuket.
So, now back to this trip, I flied
Jet Star to
Ho Chi Minh City after my stop in singapore. During checking in, I was informed that my Vietnam "Visa on Arrival" is not allowed for me to get on

the plane (Uh, I'm a Vietnamese, and traveled to Vietnam using this method all the time...). After a few minutes, the counter staff cleared with her supervisor that indeed it is valid (like we didn't know that!). Then came the real kicker, she said the name in my booking does not match with the name in my US passport. Jet Star Booking has my Family name: DO, Given Name: THIEN; my passport showed my Family Name: DO, Given & Middle Name: THIEN XUAN. apparently that's not acceptable since I was suppose to include my middle name in the booking, under the First Name. HUH?
If Jet Star wants the middle name included, then why not add a box for middle name? I wonder if they demand the same stupid policy compliance from John Thomas Henry if he only entered John Henry?
However, not all is so bad for this "Kangaroo managed" airline (partly owned by Qantas). My flight from HCM to
Nha Trang City (domestic) went without any stupid hitch or more policy compliance. I wonder maybe it's due to the Vietnamese staff of Pacific Airlines, which bought out by Jet Star early this year... Either way,
Jet Star Asia, and especially the counter staff at Changi, are lame, rude, and offer crappy service...
My final 2 legs of the trip back to
Bangkok then Phuket were on the popular
Thai Air Asia. with the recent closing of so local routes by Thai 1-2-Go & Nok Air (partly owned by Thai Air), Air Asia is now the number 1 airline for domestic travel inside Thailand. There's not much to tell about this "local bus style" service airline. It's one of the few success stories of new airlines launched within the last 5 years. However, I wonder why they still holding on the silly boarding policy, of everyone get up and go at the same time when boarding the plane? If they did indeed model themselves after the successful Southwest Airline (US no-frilled carrier who has continue to post profits year after year), why not use the simple practice of assigning a numeric to each passenger checking in, so that when it's boarding time, call passengers with number 1-30 to begin, then 1-60, then 1-90 etc. eliminating the "cattle rush"...
conclusion, flying will be more expensive & annoying as ever, and it will continue. so, if you want a little decency and also save a little bit of cash by using no-frill airlines, here my rank:
- Tiger Airways: assign seating, 20kg check luggage & generous allowance for sports equipment, new plane, well trained & attentive counter staff at check-in, and efficient both on the ground and in the air... Hoping more destinations will be added to SE Asia!
- Air Asia: More destinations, relatively cheap, more flights to popular destinations, 15kg allowance for check luggage, and will charge you extra for sports equipment.
- Jet Star: 20kg allowance, assigned seating. AVOID Them unless you have no other choice...
Have any horror stories about no-frilled airlines? Tell the world about it, as they are getting away with too much now...